Here at Rogerseller, we are extremely confident that the products we manufacture, supply and import are of the highest quality standard.
If, on the rarest of occasions, a product fails to meet these high standards, we will replace, repair or refund the goods at no cost to you, as required by Australian Competition and Consumer Act 2010 and any applicable state laws. You may be entitled to this if you contact us within 30 days of delivery and:
In addition to your rights above, we also offer the following additional warranties and their ensuing conditions:
The Warranty Provider provides this warranty in relation to the Products. This warranty only applies under accepted normal use of the Product and extends to defects which have arisen solely from faulty materials or workmanship in the Products and does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, unusual physical or environmental conditions, excessive water pressure or temperature, or neglect of any kind of the Products. Where the defects have arisen solely from faulty materials or workmanship in the Products, the Warranty Provider agrees to repair or replace the Product subject to the following warranty conditions.
Alteration and repairs of the Products other than by an accredited and licensed service agent or technician are not covered. For the avoidance of doubt, attachment of accessories or use of non-genuine replacement parts other than those manufactured or approved by the Warranty Provider are not covered by this warranty.
This warranty for the Products commences from date of purchase or for multi-residential and commercial on the date of practical completion and is valid for purchases made from 1st July 2017. For Product purchased prior to this date, please contact Client Services on 1300 599 759 (option 3) for warranty information.
To make a warranty claim, the following documentation must be posted or emailed to Rogerseller Warranty (contact details below):
Note: The warranty only applies to the original owner and is not transferable.
Should any warranty claim be made and attended to by an authorised service agent of the Warranty Provider and that in the opinion of the Service Agent or the Warranty Provider, the problem was from faulty installation or use of the Products in conjunction with Products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which the Warranty Provider is responsible, Rogerseller Warranty reserves the right to charge a service fee for each service sta attending the premises where Products have been installed.
As part of our commitment to continuous improvement, Rogerseller Warranty reserves the right to make changes to its Products at any time.
The Warranty Provider requires adequate access to Products, fittings and fixtures to undertake extended warranty repairs during normal weekday working hours. The Warranty Provider will not be responsible for any consequential damage or costs where adequate access to Product fittings and fixtures is not provided.
Rogerseller Warranty reserves the right to provide minor components as ‘Parts Only’ to the customer.
To the extent permitted by law, and subject to your consumer rights, Rogerseller Warranty will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other reasonably foreseeable consequential loss of any kind caused by any defect in the Products or components.
The Warranty shall be void for the following reasons:
Items labelled as Clearance - Any item specified as Clearance (whether online or in-store) is covered by a 12 month limited warranty.
If any goods arrive damaged, please contact Client Services as soon as possible – as you have 30 days from the date of delivery to notify us. We will arrange to have the damaged item returned and either replaced or credited. Make sure you keep the item in its original packaging.
Note: It is the installer/customer’s responsibility to ensure:
These warranty terms are effective from 1 April 2018.
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