When you shop with us, we want you to be completely satisfied with your purchase.
If, for any reason, you would like to return an item that has been purchased online or in-store, we will happily accept it for a credit, return or exchange (exc. shipping and handling fees) within 30 days of your delivery date, as long as it’s in a saleable condition, in its original packaging and hasn’t been installed.
Below are some important things you need to know about returning an item:
If you believe your product is faulty or not fit for its purpose, you may be able to make a warranty claim. Head over to our Warranty page to read more or contact our Client Services Team.
To read our full terms and conditions of sale click here.
Special Order Products
We order these products from our exclusive suppliers once your order has been placed. Often these products are plated, manufactured or assembled especially for you! As these products are just for you they are non-returnable.
If you would like to discuss the return of an item or having any queries relating to a return, contact our Client Services Team:
Rogerseller Client Services 1300 781 firstname.lastname@example.org
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