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Our most frequently asked questions.

Expand the below questions to see our responses with topics ranging from general questions to shopping, product ordering and delivery as well as answer to warranty and installation.  

Who is Rogerseller?

Rogerseller is an Australian, family owned business and we have been furnishing homes with quality designer fittings for 125 years. We are, and always have been, passionate about beautiful products and all things design. To learn more about us flick over to the Our Story page.

Do you have Showrooms

Yes we do - a number of them in fact! We have stunningly beautiful and inspiring showrooms in Melbourne, Sydney and Brisbane, as well as numerous concept stores all over Australia. Visit our Showrooms page to find the one nearest to you.

How do I sign up for the Rogerseller Newsletter?

Thank you, we like you too! If you would like to signup to receive regular updates about new products, events and general Rogerseller news, visit the Subscribe page and enter in a few details. Don’t worry, we won’t bombard you!

Is it safe ordering online?

While the safety of online shopping has increased ten-fold in last decade, no site can guarantee 100% security. At Rogerseller, we believe that the security of our customers is paramount and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please contact us here, we would love to hear from you!

I'm having problems ordering online. What do I do?

That’s awful news... There are number of things that may be interfering with your experience of our site. We suggest; Updating your operating system to the latest version; Updating your browser to the latest version; Clearing the Cookie history from your computer. If you are still having problems, it may be best to send us an email. Try and include as much info as you can.

How does Rogerseller protect my privacy?

We take your privacy very seriously. To read where we stand on protecting your privacy please view our Privacy Policy. If you have any concerns at all, we would be happy to discuss these with you. Simply send us an email here with your concern and a contact phone number and we will be in touch.

Where is your product made?

Our products come from various places around the world. Primarily we source most of our product from Italy, Germany and Spain. We design our own products too and work with the best manufacturers in Australia and China. We never compromise on design or manufacturing quality.

Can I be assured of quality?

Absolutely! We have complete confidence that the products we manufacture, supply and import are of the highest quality standard. This is why we offer a 5-10 year warranty on the majority of our products (some exceptions apply), a guarantee that’s well above the industry standard.

Can I make an international order?

Well hi there, neighbour! Due to variances in international shipping rates it is best we work with you personally to confirm your order. Our sales team will be more than happy to arrange for international delivery. Click here to get in touch.

How do I pay for my order?

For online orders, payments can be made by Visa, Mastercard or PayPal during the checkout process. For in-store orders, payments can be made by one of the following methods: – Direct Deposit – Cash – Credit Card (Visa and Mastercard accepted; 1.4% surcharge applies. American Express and Diners Club not accepted). – EFTPOS (Savings or Cheque accounts; no surcharge)

Can I amend or cancel my order?

f your order is not an express delivery, it is likely that you will be able to change or cancel your order.You will need to act quickly though, as most deliveries will leave the day after your order has been placed. Please contact our Client Services team on 1300 559 759 (option 2).

How much is delivery?

Delivery fees are calculated by your total order value. Head to our Delivery page to get an idea of how much you’ll expect to pay, or head to your cart and enter in your state to get a delivery quote.

What is Standard Delivery?

Standard Delivery is dispatched the same day if the order is received by 12pm EST weekdays. Delivery times range from 1-5 working days (metro) and up to 7 working days (regional). Head to our Delivery page to get an idea of costs and times.

Do you deliver to my area?

If you’re in Australia – yes. All our orders are delivered by StarTrak or Toll Express to any home or site location around the country. Remember, all orders must be signed for!

How long does delivery take?

Delivery times vary, depending on your location. Road Delivery takes 1-7 working days depending if you’re in a metro or regional area.

Can I specify a time on my delivery day?

It's best to discuss this with our friendly Client Services Team on 1300 559 759 (option 2).

Can you deliver to a different address from the billing address?

Absolutely. This option is available when checking out.

Do all your products come with a warranty?

Yes. The vast majority of our products come with at least a 5 year warranty. Head to our Warranty page for more info.

How do I make a warranty claim?

To make a warranty claim – contact our specialised Client Services Team.

Can I return an item?

Absolutely, but there are some conditions. It is worth noting that all returns must be within 30 days of receipt and a 15% re-stocking fee applies when an exchange isn't made. Head to our Returns page for all the details.

What can I do if something is wrong with my order?

Please contact our Client Services Team within 30 days of receiving your product.

Can you help me install my products?

We aim to provide you with as much technical and installation detail as possible. However we strongly advise that you seek the services of a qualified plumber, builder and electrician where relevant. If you have any further concerns or questions during installation, please contact our Client Services team on 1300 559 759 (option 3).

Are there installation guides for my product?

Installation guides are included with your product packaging (where applicable).

I need a spare part, who do I contact?

Our Client Services Team can help you with this. Phone 1300 559759 (Option 2)