Our Delivery Service 

After your order is placed with Rogerseller, your delivery of goods will be coordinated by our Client Services Team and dispatched from Derrimut, Victoria (3026). We entrust in the services of StarTrak to deliver your goods on time. Delivery fees are calculated by your total order value and timings are dependent on location. As a general guide, most metro city deliveries will take between 1-5 working days and up to 7 working days for regional areas.

Please note, due to operational safety regulations our delivery services (for large/heavy orders) are to kerbside only.

Delivery Options

Standard Delivery
Road Delivery is available on all orders and is dispatched the very same day if the order is received by 12pm EST weekdays. Delivery times range from 1-7 working days depending on your location.

Signature On Delivery
To ensure your order reaches you, we require a signature on delivery for all online orders.  If no one is home to sign, your order will be dropped at the closest StarTrak Distribution centre for your collection.

Delivery Areas
We deliver all over Australia, directly to your home or building site. Remember we require a signature on delivery and larger/heavier orders are delivered to kerbside only due to OH&S regulations.

At the moment, our site does not support international orders. However, our sales team will be more than happy to arrange for international delivery. Click here to get in touch.

Showroom Order Delivery Advice
For all orders placed directly via our Showrooms, our Client Services Team will phone you to organise your delivery. They will advise an estimated time of arrival for your order and which transport company will be used, confirming which service you have selected to send your goods.

Delivery Cost & Timings
Your delivery fee is calculated by your total order value. Delivery times vary depending on location. As a general guide, most metro city deliveries will take between 1-5 working days and up to 7 working days for regional areas.

All deliveries must be signed for when you receive them and online orders cannot be delivered to PO Boxes.

If you have any queries relating to delivery times and costs for your area or you haven’t received your goods within the specified period, please contact our Client Services team on 1300 559 759.

Delivery SizeOrder TotalDelivery Charge
FromTo
Small$1$1,000$25
Medium$1,000$4,999$75
Standard*$5,000$49,999$150
Large$50,000$150,000$495
Project$150,001+0.65% of total order value

 *A minimum Standard charge applies to baths and items longer than 1.2m

Returns
If you would like to return an item, you have 30 days from your delivery date to make your claim. Head to our Returns page for more information.

Storage
Because we understand that building delays can occur, we’ll happily store, free of charge, your order for up to 3 months from your original delivery date. After this time, you can rent space at:

  • Single dwelling: $150 per month
  • Multiple dwellings: 10% of the total order value per month

Who can you call?

Our highly trained, friendly, Client Services team is available for all your after sales enquires, including delivery arrangements, payment & returns. You can contact them at:

Rogerseller Client Services Team
1300 559 759

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