Rogerseller is an Australian, family owned business and we have been furnishing homes with quality designer fittings for over 100 years. We are, and always have been, passionate about beautiful products and all things design. To learn more about us flick over to the Our Story page.
Yes we do - a number of them in fact! We have stunningly beautiful and inspiring showrooms in Melbourne, Sydney and Brisbane, as well as numerous concept stores all over Australia. Visit our Showrooms page to find the one nearest to you.
Thank you, we like you too! If you would like to signup to receive regular updates about new products, events and general Rogerseller news, visit the Subscribe page and enter in a few details. Don’t worry, we won’t bombard you!
While the safety of online shopping has increased ten-fold in last decade, no site can guarantee 100% security. At Rogerseller, we believe that the security of our customers is paramount and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please contact us here, we would love to hear from you!
My Account is a little piece of Rogerseller to call your own! When you have an account with us, this is where all your personal information is stored – your details and addresses, your selector, your previous orders and even your newsletter subscriptions.To view your account (and all the juicy details inside) click the ‘My Account’ button at the top right of our site and login with your email and password.If you would like to create an account, click the ‘My Account’ button at the top right of our site and choose ‘Create an Account’. We guarantee it will be worth your while!
To change any details in your account, including email and password, addresses, or newsletter subscriptions, click the ‘My Account’ button at the top right of our site and login with your email and password.
Oh no – we can’t have that! If you can’t remember your password, click the ‘Forgot your password?’ link on the ‘My Account’ login page, then follow the prompts to reset your password.If you can’t remember your login email you will need to contact us at Head Office here.
That’s awful news... There are number of things that may be interfering with your experience of our site. We suggest:
If you are still having problems, it may be best to send us an email. Try and include as much info as you can, like:
Sure are! And we’d love to hear from you! Our Instagram profile is the best place to get a first glimpse of the latest Rogerseller products, completed projects we’ve been involved in and anything and everything else our design obsessed team deems worthy of your attention! Come join us at – instagram.com/rogerseller
Our products come from various places around the world. Primarily we source most of our product from Italy, Germany and Spain. We design our own products too (yep, we have an internal design team) and work with the best manufacturers in Australia and China. We never compromise on design or manufacturing quality.
Absolutely! We have complete confidence that the products we manufacture, supply and import are of the highest quality standard. This is why we offer a 5-10 year warranty on the majority of our products (some exceptions apply), a guarantee that’s well above the industry standard.
Some of our ranges require more consultation than others. In some cases there are many more options to choose from and the selection can be customised to your needs. So to ensure your selection meets your needs it is best to get a little help from the people that know our products inside and out. To contact our sales team, call 1800 267 707, or use the enquire form on the product page or Selector.
They sure are. We wouldn’t like receiving a second-hand toilet and neither would you. Clearance items are usually the last remaining stock of discontinued lines – this allows us to make room for new innovative product!
“I love all your products, it’s so hard to choose! It would be great to see them side by side” – we hear you say? Firstly, why thank you! Secondly, let us introduce Compare.
Compare allows you to see multiple products, in all their glory, side by side. This way, you have all the details of each product you’re considering front and centre – helping you choose the one that’s right for you.
For example, if you’re in the market for a basin mixer, you can navigate to our basin mixers that take your fancy, click compare on each of them and see their features and finer details next to each other. When you’re ready, click compare in the top-right of our site to see the list. From here, you can add to your Selector or dive in and purchase by adding to your cart.
While we recommend you create one, you don’t need a Rogerseller account to use Compare – simply start by navigating to the products you wish to choose from and clicking compare.
At Rogerseller, we understand how important a decision buying your bathroom and kitchen furnishings can be... after all, you will use them daily! This is why we have created Selector.
Selector helps you plan out the perfect bathroom or kitchen by allowing you to save the products you love in one place - so you critique them, share them with friends, print them or just admire them. Once you’re ready to purchase, all you have to do is add them to your cart and follow the steps. Think of it as your own personal wishlist!
To get started, all you have to do is login to or create your Rogerseller account, navigate to a product you like and start selecting!
Well hi there, neighbour! At the moment, our site does not support international orders. However, our sales team will be more than happy to arrange for international delivery. Click here to get in touch.
While we strongly urge you to create a Rogerseller account, which makes for a more customised and enriching experience, you don’t need one to place an order with us.
For online orders, payments can be made by Visa, Mastercard or PayPal during the checkout process.
For in-store orders, payments can be made by one of the following methods:
– Direct Deposit
– Credit Card (Visa and Mastercard accepted; 1.4% surcharge applies. American Express and Diners Club not accepted).
– EFTPOS (Savings or Cheque accounts; no surcharge)
While the safety of online shopping has increased ten-fold in last decade, no site can guarantee 100% security. At Rogerseller, we believe that the security of our customers is paramount and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please contact us, we would love to hear from you!
If your order is not an express delivery, it is likely that you will be able to change or cancel your order.
You will need to act quickly though, as most deliveries will leave the day after your order has been placed. Please contact our Client Services team on 1300 559 759 (option 2).
Sure will. By Australian law all published RRP’s must include GST and GST must be on-charged.
Delivery fees are calculated by your total order value. Head to our Delivery page to get an idea of how much you’ll expect to pay, or head to your cart and enter in your state to get a delivery quote.
Standard Delivery is dispatched the same day if the order is received by 12pm EST weekdays. Delivery times range from 1-5 working days (metro) and up to 7 working days (regional). Head to our Delivery page to get an idea of costs and times.
If you’re in Australia – yes. All our orders are delivered by StarTrak or Toll Express to any home or site location around the country. Remember, all orders must be signed for!
Delivery times vary, depending on your location. Road Delivery takes 1-7 working days depending if you’re in a metro or regional area.
No, not with online orders, sorry.
It's best to discuss this with our friendly Client Services Team on 1300 559 759 (option 2).
The best way to find out is by calling our Client Services Team on 1300 559 759 (option 2).
Absolutely. This option is available when checking out.
Yes. The vast majority of our products come with at least a 5 year warranty. Head to our Warranty page for more info.
To make a warranty claim – contact our specialised Client Services Team.
Absolutely, but there are some conditions. It is worth noting that all returns must be within 30 days of receipt and a 15% re-stocking fee applies when an exchange isn't made. Head to our Returns page for all the details.
Contact our Client Services Team straight away – as you have 30 days from receipt.
We aim to provide you with as much technical and installation detail as possible. However we strongly advise that you seek the services of a qualified plumber, builder and electrician where relevant. If you have any further concerns or questions during installation, please contact our Client Services team on 1300 559 759 (option 3).
Installation guides are included with your product packaging (where applicable).
Our Client Services Team can help you with this. Contact them here.
We only send information that is relevant to the state you live in.
We sometimes have information that is important to people in the industry.